Head Sales And Marketing Customer Centric Strategy

Work-life balance as a Head Sales And Marketing is a term used for the idea that an individual needs time for both work and other aspects of life (personal interests, family and leisure activities).

Our schedules are getting busier than ever before, which often causes our work or our personal lives to suffer. The compounding stress of Head Sales And Marketing from never-ending workday is damaging. It can hurt relationships, health and overall happiness.

Shifting to a Customer-Centric Marketing Strategy

The best work-life balance is different for each of us because we all have different lives and different priorities. Work-life balance doesn’t mean an equal balance. There is no perfect balance you should be striving for. At the core of work-life balance is meaningful daily Achievement and Enjoyment.

Employee Satisfaction And Engagement

When employees feel a greater sense of control and ownership over their own lives, they tend to have better relationship with management and tend to feel more motivated and less stressed out at work, which in turn increases company productivity and reduces conflicts.

Companies that encourage work-life balance have become very attractive to workers. These companies also tend to enjoy higher employee retention rates and more loyalty. Promoting balance is beneficial to both employees and companies.

Even though the traditional mom and pop retail shops have been getting a lot of attention in recent times, it is the trend of Specialty Stores [Modern Trade Retail Chains] that is really taking off. The Specialty Stores promise big business to the FMCG companies, all thanks to the ever changing attitude of majority of consumers who prefer to shop from specialized stores like Wal-Mart, Spencers, Reliance Retail, Big Bazaar and many more when compared to the stand-alone stores.

Attesting to the fact that consumers have changed their buying perspectives does not make things easier for the FMCG companies. This focus shift has also made the consumer behavior more volatile. An attractive TVC, schemes that work on a buy some get some free model, discounts offered, or a fall in price is enough for the consumer to choose a brand. In a situation as fragile and fickle as this, tracking the sales till the consumption level is very critical for strategic decision making.

Why Specialty Stores are capturing all the Attention of FMCG Industry?
Specialty Stores are the bulk buyers of fast moving & over-the-counter (OTC) products. With thousands of prospective consumers visiting these stores daily, and the evident fact that such products are better exposed and have higher probability of getting sold in small time-frame due to very competitive cost, Specialty Stores have emerged as the hub of attention by sales and marketing strategists of FMCG companies.

Leveraging IT is not an alien concept to majority of the FMCG players, but that often stops till the National Distributors, Stock Keeping Units, or at maximum, the distributor / micro distributor level. To track the ever-changing consumer buying behavior, it is essential to traverse down till the Tertiary level or till a level when the product reaches the hands of the consumers.

In a hypothetical example where the manufacturer of a healthcare product like a disinfectant has a robust method in place, may be a top-notch ERP, to track its Primary product movement and product sale from manufacturer to C & F agent and distributor simultaneously. Some companies also track the secondary level sales from distributor to the sub-distributors; but the last and the most crucial level loses its significance due to multiple challenges in data collection and touch-points. With little knowledge on how consumers are behaving to this disinfectant, the continuous production of the product can come out as a major loss to the manufacturer.

Tracking Sales at Tertiary Level hence becomes one of the key criterions in analyzing:

  • Consumer buying behavior
  • Production Planning
  • Strategies in the distribution channels & route plan
  • Limitations in consumer knowledge that influence decisions
  • Product Packaging plan
  • How consumer motivation and product development decision strategies co-relate
  • How manufacturers can adapt and improve their marketing campaigns and strategies to reach the consumer more effectively

Tracking the sales manually at any given level is not possible. Unlike the sale of home appliances or electronic items that is relatively slow, the FMCG products sell quickly and in great numbers. They also have varied product categories & SKUs which make it impossible for the FMCG manufacturer to tap the data. Automating the process becomes a mandate; with companies like CalvinKare, Britannia, India Pistons, etc. already cashing on this IT advancement.

Tertiary Sales is a great criteria for knowing the consumer buying behavior, which inadvertently also acts as product testimonial. Drawing inference from the same example of a disinfectant, a sudden drop in its sale at the tertiary level will help you analyze the reasons- and when you know the "reasons", there is nothing stopping you from improving your sales.

There are many ways employers can promote work-life balance in office, some of which are: company outings, offering remote working and flexible hours, providing good health coverage, encouraging employee education.

The Role of the Purchasing Manager

Team Building Quotes For Work

Empowering employees like Head Sales And Marketing to take control over their work and home lives can have a profound impact on their job satisfaction and performance, enabling companies to achieve success. Achieving work-life balance is a daily challenge. It can be tough to make time for family, friends, community participation, spirituality, personal growth, self-care, and other personal activities, in addition to the demands of the workplace.

How should the practice of business continuity evolve to manage the threats and opportunities faced by organizations today and in the future?

Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business operations and safeguarding people. The CulturalManagement provides experts to partner with your organization and develop a comprehensive emergency preparedness and disaster management program.

Web-based technologies have changed the way many companies do business both online and in their brick-and-mortar locations. Cloud computing systems are among the best known of these new technologies, but most online platforms offer faster and more convenient access to critical data and necessary information for corporate customers. Internet accessibility offers anytime, anywhere flexibility and can boost productivity in a wide range of commercial enterprises. Nowhere is this flexibility more important than in the supplier relationship management field where changes and updates to vendors, suppliers and contractors can significantly impact ongoing corporate operations and revenues. As a result, many companies implement advanced software packages to help them more effectively track and control their supplier relationships on an ongoing basis.

What is supplier relationship management?

Supplier relationship management, or SRM, is concerned with maintaining positive and beneficial corporate relationships with vendors and suppliers. One of the most important elements of SRM is the use of advanced software platforms to more accurately and effectively monitor, record and manage the products and services acquired from these vendors and contractors. Vendor management software can be used to manage existing sources and suppliers and can even help to identify new contracts and vendors who may also be capable of serving the company's needs. Web-based versions of SRM software can be especially advantageous as they can be accessed from anywhere with an Internet connection. This flexibility makes web-based vendor management software an excellent investment for most small to medium business enterprises.

Vendor management software

Vendor management systems typically include a number of analysis tools for business administrators that can allow at-a-glance evaluation of various contractors and suppliers. This can be especially valuable for companies that use numerous contractors in a variety of different work environments. Vendor management systems can often identify ways to consolidate tasks and reduce the overall number of contractors required to accomplish the company's goals. These software packages can even streamline the contractor selection process to reduce overall administrative costs and ensure the highest quality services for each assigned task.

Advantages of supplier relationship systems

For most companies, researching available contractors and suppliers can take valuable staff time and may not provide the in-depth information they need to make the right decisions. A comprehensive web-based vendor management package from a reputable firm can provide a reliable basis for deciding on contractors, vendors and other suppliers of goods and services in the corporate environment.

Web-based vendor management systems can be tailored to meet the individual needs of business and provide a solid basis for making a wide range of supplier and contractor decisions. Companies that choose these advanced online systems can depend on the most up-to-date and accurate information available to assist them in creating the right relationships with contractors, suppliers and vendors, giving them a definite advantage in today's competitive marketplace.

When a Head Sales And Marketing spends the majority of its days on work-related activities and feel as if they are neglecting other important components of their lives, stress and unhappiness result. Thus, you must learn to draw a clear line between your personal and work time and set clear expectations with your colleagues.