Work-life balance as a Business Development Management is a term used for the idea that an individual needs time for both work and other aspects of life (personal interests, family and leisure activities).
Our schedules are getting busier than ever before, which often causes our work or our personal lives to suffer. The compounding stress of Business Development Management from never-ending workday is damaging. It can hurt relationships, health and overall happiness.
Consumer Behaviour And Employee Satisfaction
The best work-life balance is different for each of us because we all have different lives and different priorities. Work-life balance doesn’t mean an equal balance. There is no perfect balance you should be striving for. At the core of work-life balance is meaningful daily Achievement and Enjoyment.
When employees feel a greater sense of control and ownership over their own lives, they tend to have better relationship with management and tend to feel more motivated and less stressed out at work, which in turn increases company productivity and reduces conflicts.
Companies that encourage work-life balance have become very attractive to workers. These companies also tend to enjoy higher employee retention rates and more loyalty. Promoting balance is beneficial to both employees and companies.
Part of the appeal of customer-centricity is that it takes very little business acumen to grasp its core concept. Focus intensely on customers, align your products or services with their interests, and voila: a customer - centric culture is born. Simple, right? Not quite.
Becoming a truly customer-centric organization is perhaps one of the most difficult transitions an organization can make, fraught with hidden obstacles and unanticipated challenges. Here are three potential roadblocks on the path to a customer-centric strategy, and how to get around them.
Failing to understand your most valuable customer
A customer - centric strategy is only as good as its customers. You cant let the average customer dictate what you do, says Robert Duboff, CEO of Hawk Partners LLC and coauthor of the book Market Research Matters. Generally speaking, Duboff says, 20 percent of a company's customer base generates 80 percent of its profits. Given that split, its imperative to put your most valuable customers at the heart of your approach.
Identifying those customers need not take exhaustive research and complicated measures. It can be a fairly straightforward process, as it is with the Net Promoter Score, or NPS, a metric developed by Bain & Co.s Fred Reichheld. As set forth in The Ultimate Questionwritten by Reichheld and published by Harvard Business Pressthe NPS approach consists of one simple question: On a scale of one to 10, would you recommend us to your friends?
Based on the answer to that question, customers are segmented into three categories: promoters, who actively champion a particular product to their friends and colleagues; passives, who are lukewarm about the product; and detractors, the opposite of promoters. A given company's score is simply the difference between its number of promoters and its number of detractors.
NPS has proven to be a powerful tool for such companies as General Electric Capital Solutions, which has used it not only to identify customers that are already valuable promoters but to gain insights into how it can convert detractors. For a business like GE Capital Solutions, which serves more than 1 million very diverse customers in many different industries, NPS helps us better understand what our customers are feeling and how we can improve their experience with us, says Stephen White, a spokesperson for GE Capital.
Failing to support your external customer - centric strategy with an internal customer - centric strategy.
Speaking of valuable customers, what about that most priceless customer of all your employee?
While most companies aren't in the habit of regarding their employees as customers, those seeking to instill a customer-centric culture should rethink their stance, argues Elaine Berke, president of Westport, MA based EBI Consulting, which specializes in helping organizations develop customer-centric strategies. Customer - centricity needs to come from the inside out, says Berke. Leadership must avoid a double standard that makes it OK for managers to argue with or demean staff while still being courteous and considerate to external customers.
Consider the case of the world-renowned Johns Hopkins University Hospital. In developing a comprehensive Service Excellence initiative aimed at boosting its level of patient care, the hospital included employee satisfaction as a core component of the program. The hospital conducted an extensive survey to gauge employee concerns that turned up such simple, actionable insights as making it a point to compliment co-workers and instituting criticism - free no negativity days.
Customer-centric organizations value and respect internal customers as much as external customers, says Berke. Like the old saying goes, If you're not serving a customer, you're serving someone who is.
Failure to identify the moment of truth
Companies spend considerable time and resources developing metrics for processes, execution and other day-to-day functions but often overlook defining their moments of truth those points at which a customer interacts with a company's product or service and forms an impression.
Companies are usually very good at creating metrics around [such procedures as] production deliverables but have a much harder time knowing how to create and measure standards relating to the quality of service being delivered, Keith Bailey of Sterling Consulting Group says.
In defining a company's moments of truth, Bailey suggests looking at three different angles quality of product, quality of procedures and quality of relationships. Taking a hotel as an example, the quality of the product would be the cleanliness and comfort of the rooms. The quality of procedures would be such factors as how it long it takes to check in or how long customers wait for room service. The quality of relationship would be the friendliness and helpfulness of the staff.
Considering each angle separately allows a company to isolate the negative moments of truth within each and develop a game plan for turning them into positive experiences. Procter & Gamble, for example, identified its moment of truth as that instant when a shopper picks up one of its products and decides whether or not to purchase its decision the customer makes in an average of six seconds. The company has overhauled its marketing with that insight in mind, creating a global First Moment of Truth business team designed to win over the customer in that moment.
There are as many different customer-centric approaches as there are customers, and each has its own unique challenges, but the road to a truly customer-centric strategy always begins with the same steps.
There are many ways employers can promote work-life balance in office, some of which are: company outings, offering remote working and flexible hours, providing good health coverage, encouraging employee education.
The Consumer Power And Brand Strategy
Empowering employees like Business Development Management to take control over their work and home lives can have a profound impact on their job satisfaction and performance, enabling companies to achieve success. Achieving work-life balance is a daily challenge. It can be tough to make time for family, friends, community participation, spirituality, personal growth, self-care, and other personal activities, in addition to the demands of the workplace.
How should the practice of business continuity evolve to manage the threats and opportunities faced by organizations today and in the future?
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Procurement researches sales records and inventory levels of current stock, find foreign and domestic suppliers, and stay current on any changes in either the supply of or demand for needed products and materials.
Production and Manufacturing are closely related but are not one and the same. Manufacturing involves activities from research, design and development, production, logistics, and service provision to end of life management. Production involves the processes of making, shaping, etc., while manufacturing involves the process of getting raw materials to goods and their associated services
Purchasing managers, buyers, and purchasing agents aim to find the best merchandise at the lowest possible purchase cost.
Purchasers and buyers find the best goods or services, choose suppliers, negotiate prices, and grant contracts that ensure that the right amount of the product or service is received when it is needed.
PURCHASING AND MATERIALS ACTIVITIES
The Purchasing Manager plays a pivotal role in procurement, vendor development, and negotiation. The manager plans, organizes, directs, controls, and evaluates the purchasing activities of the company. The manager provides expertise in specifying and procuring new and replacement components, parts and equipment, and reviews technical and quality requirements for the purchase of items, spare parts, and services.
To operate cost-effectively the company requires competitive prices commensurate with the technical and service requirements, and the security required by the business.
The role is to manage and operate this process, in particular developing processes to capture and control expenditure and linking with suppliers, both current and potential, to ensure that best prices and quality is achieved.
The Purchasing Manager develops purchasing policies and procedures and controls the purchasing department budget.
* Manages day-to-day functioning of purchasing group.
* Reviews purchase orders to ensure adherence to quality and procedures.
* Ensures that re-ordering of stock is carried out on a daily basis as required to maintain adequate stock levels of parts for production.
* Understands assembly process thoroughly to ensure that the material is delivered just in time.
* Participates in the creation of forecasts, and relates those to production programs and stock required for the daily production round.
* Represents purchasing in discussions and strategies aimed at improving overall integration of purchasing, assets, and accounts payable.
* Liaise with Technical department when creating new products or in matters relating to product specification.
* Participate in the development of specifications for equipment, products, or substitute materials.
* Reviewing the technical specifications for accuracy and completeness.
* Manages the creation and maintenance of Equipment Bill of Materials.
* Overseeing the technical and QA requirements on all items (materials, components, and parts) to ensure that purchased items meet design requirements.
* Managing the shipping, handling and storage requirements on components to ensure high quality items are received and issued to the appropriate departments.
* Standardizing and managing the evaluation of replacement items for obsolete parts and component acceptability.
* Support & Coordinating with the various Departments for Procurement of Common Raw Materials & Packaging Materials.
* Coordinate with various departments for smooth functioning of departmental activity, particularly with Accounting department.
* Rate contracts/tendering /market surveys and data bank of prices for ready reckoning and instant estimations.
* Prepares, monitors and controls department business plans / budgets
Supplier Management and Vendor Sourcing and Analysis
* Undertakes Vendor Analysis & Development of new Vendors.
* Identifies early suppliers for company components, concepts, and production programs.
* Manages vendor documentation program, ensuring that a tracking system is in place and maintained.
* Works closely with potential production suppliers to ensure effective support.
* Searches on a worldwide basis for technology suppliers, technology partners, and future potential suppliers for the company and keeping up with market trends.
* Proactive and acts on initiative to maintain a supplier base and when necessary source alternative suppliers to ensure that the required material products remain in constant stock as required.
* Proactively ensures all suppliers adhere to agreed service levels and to have contingencies plans of supply for all core product ranges.
* Develops and implements appropriate long and short term strategic and tactical initiatives in order to achieve specific buying, sourcing targets.
* Supports the Product Design Group with supplier negotiations, supplier timing plans, and cost forecasts to achieve the most cost effective component delivery.
* Negotiates and executes contracts with the vendors as per requirement of quality, cost and delivery.
* Maintains data of all the prices approved as a record and keeps track of changes in prices frequently and updates.
* Reviews purchase orders to ensure adherence to quality and procedures.
* Oversees the purchase orders to Vendors and order acknowledgements from the Vendors.
* Follows up with Vendor for delivery and to get the material at the right time and required quantity at required locations.
* Follow through on outstanding back orders.
* Maintains effective record keeping on all purchase orders and supplier confirmations.
* Coordinates with accounts for payment of suppliers and resolve issues if any.
* Reviews and processes claims against suppliers.
* When necessary, to develop a sub-contractor base whether local or direct to market level and to set-up on-site, sub-contractor QA and process improvement activity.
Cost Reductions and Efficiency Improvements
* Evaluates cost and quality of goods or services.
* Monitors International Trends in Raw Material for effective negotiations.
* Continuously tries to reduce outgoing funds while not compromising on product quality.
* Obtains best prices for imports from carriers.
* Cost Cutting through negotiation with suppliers (domestic/foreign).
* Negotiation and pricing of current and new products.
* Streamlining production, identifying and eliminating inefficiencies.
* When necessary, Just-In-Time purchases to minimize inventory cost.
* Updating and revising existing purchasing procedures to introduce cost cutting measures.
* Balancing regional and global approaches.
* Accurately monitoring and forecasting stock levels.
* Researching and identifying new products and suppliers.
* Always seeking reliable vendors or suppliers to provide quality goods at reasonable prices.
* Precise monitoring of quantity and timing of deliveries.
* Ensuring relationships with existing suppliers are kept manageable and in the best interests of the business - be this through initiating commercial negotiations, implementing improvement programs and making certain quality, cost and delivery are guaranteed.
* Maximizing the supply chain efficiencies for all accountable suppliers and accounting for the in, and outbound supply chain for the business against agreed service and targets.
* Highlighting purchasing opportunities where identified.
* Managing and developing a solid relationship with suppliers to reduce costs and improve quality including on-time deliveries.
* Plans material as per the requirement of assembly processes to support improvement in the production flow.
* Overseeing continuous improvement initiatives to drive process optimization.
* Developing and managing obsolescence programs, including the strategic direction for components and materials.
* Provide leadership to the team.
* Supervise and motivate the team.
* Develop and train staff to ensure that they meet required performance standards.
* Support in execution of Service Contracts.
* Liaise with support staff as appropriate.
* Provide guidance to staff in handling employee inquiries and to ensure that matters are resolved.
* Demonstrate credibility to win the confidence and support of the top management, suppliers and partners.
* Interact with suppliers, customers, customers' agencies (Artwork Houses etc.), and agents, suppliers and prime producers supplying all group companies.
* Provide assistance to all departments as required.
* Deal effectively with executive, technical and operational and sub-contract personnel.
When a Business Development Management spends the majority of its days on work-related activities and feel as if they are neglecting other important components of their lives, stress and unhappiness result. Thus, you must learn to draw a clear line between your personal and work time and set clear expectations with your colleagues.